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#1 2010-07-13 17:57:08
how can appointments be marked "no show" ?
There's a column in the MySQL database called "no_show", and that's something I need for billing! But I can't find any way to mark an appointment as a No Show.
Is this implemented and if so how can I change an approved appointment to indicate it didn't actually happen?
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#2 2010-07-14 17:27:01
Re: how can appointments be marked "no show" ?
On further thought, it would be far better if admin/provider could change the "status" field to "no show" or "completed", or other admin-defined strings.
Currently there's no way to mark an appointment as having been kept, and if we're going to use this system for billing we need to have some audit capability. Having only 'Pending' and 'Approved' to choose from doesn't fit all the cases that can arise.
For example, a cancellation within the no-cancellation period should be marked as such, not simply removed from the system as if the appointment had never been made.
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#3 2010-07-15 05:39:23
#4 2010-07-15 10:58:14
Re: how can appointments be marked "no show" ?
So what about the concept of admin-defined status?
We recently realized how important this is!
- customer didn't show
- provider didn't show
- customer cancelled, no charge
- customer cancelled late, fee due
- provider cancelled
We'd prefer the appointments which are cancelled REMAIN IN THE SYSTEM with a reason for the cancellation and a time of cancellation, so we can track and bill as needed. More like strikethrough than like delete. Does that make sense?
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