Forum

When rescheduling, there is an {OLD_APPOINTMENT.STARTS_AT} tag that allows the "Appointment Rescheduled" email to the provider to know the old appointment time in addition to the new appointment time.

Your appointment has been rescheduled from Tue, 15 Jun 2010 5:00 PM to Tue, 15 Jun 2010 5:00 PM.

That's great for clearing now-empty spots off their personal calendar.

But we need equivalent tags for everything in the old appointment for any sort of chage.

Users are allowed to reschedule back into the exact same appointment, so without an old/new section in the email template, the message could be confusing to both the provider and the user. For example, without both providers in the "Appointment Reasigned To You" and "Appointment Reasigned From You" templates the instructors can't coordinate with each other. Without locations in the "Appointment Moved To Another Location" template it's not clear whether the location really DID change.

Is there something like {OLD_APPOINTMENT.-ALL-} that I can use? Or can it be added?