Forum
You are not logged in. Please note that you need to log in before posting.
#1 2010-06-03 20:42:04
- JasonSGN
- Member
- Registered: 2009-08-06
- Posts: 52
Checkout Issue with version 4.2
If you select your appointment info (date, time, location) before logging in and then login at the end of the checkout procedure (where it says "Already Have an Account? Please Login") you receive a "Service not available" message and lose all your appointment options.
Offline
#2 2010-06-03 22:13:50
- mariodac
- Member
- Registered: 2009-09-03
- Posts: 49
Re: Checkout Issue with version 4.2
Jason
I just tried that and it worked out ok
It gave me the "Confirm Appointment Request"
Offline
#3 2010-06-03 23:28:36
#4 2010-06-04 06:50:59
- JasonSGN
- Member
- Registered: 2009-08-06
- Posts: 52
Re: Checkout Issue with version 4.2
I do have cookies enabled and confirmed that it works in the demo. I guess I'll re-upload the files or try recreating my services. It's only a test site, so I don't mind starting over.
Offline
#5 2010-06-04 12:02:16
- stix05
- New member
- Registered: 2008-12-02
- Posts: 5
Re: Checkout Issue with version 4.2
I am having the same exact issue. When you get to the part that asks you to either create an account or login, and you then choose login, you then get 'Sorry, this service is not available'.
I am able to login first and make the appointment, but am not able to make the appointment and then login during checkout.
Offline
#6 2010-06-05 17:29:28
#7 2010-06-05 19:44:31
- JasonSGN
- Member
- Registered: 2009-08-06
- Posts: 52
Re: Checkout Issue with version 4.2
Just upgraded to 4.2.1 and still have the same issue.
Offline
#8 2010-06-08 17:29:33
- JasonSGN
- Member
- Registered: 2009-08-06
- Posts: 52
Re: Checkout Issue with version 4.2
I'm still getting this with v4.2.2. This is the URL that appears on my site:
.../appointment/?nts-panel=customer%2Fappointments%2Frequest%2Fselect_service&session=1&provider=1&location=3&time=1276362000
This is what appears on the demo site here:
.../demo1/?nts-panel=customer%2Fappointments%2Frequest%2Flogin&session=1&provider=12&location=2&time=1276243800
This is on a clean install with no code changes. The only thing not new is the database.
Offline
#9 2010-06-08 17:39:58
#10 2010-06-08 17:45:39
- JasonSGN
- Member
- Registered: 2009-08-06
- Posts: 52
Re: Checkout Issue with version 4.2
Just sent an email with the info. Thanks.
Offline
#11 2010-06-08 18:18:44
Re: Checkout Issue with version 4.2
Hello Jason,
thank you for the info. It just occured to me that this problem may happen if you are missing some files for some reason. Could you please make sure if you have this folder:
core\panels\customer\appointments\request\login
and there's at least "index.php" in it?
If no, please try to upload everything but "setup.php" again from the latest zip file.
Offline
#12 2010-06-08 18:26:20
- JasonSGN
- Member
- Registered: 2009-08-06
- Posts: 52
Re: Checkout Issue with version 4.2
Thank you Algis. That folder had 3 files from a 4/9/2010 build of the program along with the 3 new files. Once I deleted the old files it worked. Thanks again.
Offline
#13 2010-06-08 19:07:14
Re: Checkout Issue with version 4.2
ok thank you.
When upgrading please make sure to clear the "core" folder entirely before uploading new files because some program logic depends on whether a certain file is present or not. Older files remaining from previous versions may interfere with the fresh ones.
Offline
#14 2010-06-08 20:43:14
Re: Checkout Issue with version 4.2
Algis: Maybe the upgrade procedure needs to be changed. There have been several problems recently that seem related to upgrading but not precisely following all the directions.
I'd like you to consider building an upgrade option into the admin area, which would download and prepare a new folder, then tell the user to rename or delete the old folder and replace the old folder with the new folder. Done. Your upgrade script can copy to keep any files (db.php) that should be kept, and make sure the new folder doesn't have any extra files.
There should be a lower error rate if administrators are just clicking a button to check for upgrades, and if one is downloaded then all they need to do is rename a couple of folders. This method also makes it easy to revert if the new version has a problem: it's just a reverse folder rename. Of course I'd suggest the version number be a part of the suggested folder renames.
Last edited by HowToMove (2010-06-08 20:44:19)
Offline
