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#1 2010-04-01 08:49:12
- deanh2k
- Member
- Registered: 2010-03-31
- Posts: 14
Can customer delete/reschedule an appointment?
Am I missing something but I don't see any facility online for a customer to either cancel or re-schedule an appointment time he/she made?
I don't see it even for Admin provider.
I do see move to new location, reassign to another provider, delete appointment but no reschedule of appointment time...
I do see an email template of "Your Appointment Cancelled By Customer"
side note >> "canceled" is the US version
"cancelled" is the British spelling
I am running 4.0.10
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#2 2010-04-02 05:36:02
Re: Can customer delete/reschedule an appointment?
Hello Dean,
the reschedule action is not yet available, while the cancel from customer is there. When a customer is logged in, she sees the list of appointments. The Cancel link appears with a mouse over the appointment in the list.
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#3 2010-04-02 18:12:31
- deanh2k
- Member
- Registered: 2010-03-31
- Posts: 14
Re: Can customer delete/reschedule an appointment?
Thanks... I do see something... but...
If I carefully mouseover a particular part at bottom of white text block.
I can tell you it will be rather difficult for people to pick up this as it is too hidden.
I guess my issue of not seeing is compounded because I don't see a hyperlink with underscore because I get just a text message below:
"You cannot cancel or reschedule this appointment now "
Even that aside, is there a setting I must turn on to allow customers to cancel their appointments.
The appointment is for tomorrow at 4pm so it is not close.
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#4 2010-04-03 10:31:40
Re: Can customer delete/reschedule an appointment?
Hello Dean,
there is a setting for a service that defines when a customer can cancel appointment, it is in "Services -> click one to edit -> Cancellation/Reschedule Deadline". By default it is set to 1 day so if less than one day remains before the appointment, it can't be canceled.
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#5 2010-04-03 13:07:41
- deanh2k
- Member
- Registered: 2010-03-31
- Posts: 14
Re: Can customer delete/reschedule an appointment?
Thanks so much...... outstanding support...
.
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#6 2010-06-06 02:07:56
#7 2010-06-08 15:06:18
#8 2010-06-11 12:39:50
#9 2010-06-13 15:43:57
Re: Can customer delete/reschedule an appointment?
I spoke too soon.
It appears to work, maybe sometimes actually does work, but in some cases (haven't figured out which ones) the following error occurs. After I make all the new selections, for available providers/locations/services, clicking Confirm Appointment barfs this out:
Code:
MySQL error - 1054: Unknown column 'Array' in 'where clause'. The query was:
SELECT
*
FROM
ha40_users
WHERE
ha40_users.id = Array
LIMIT 1
MySQL error - 1054: Unknown column 'Array' in 'where clause'. The query was:
SELECT
*
FROM
ha40_users
WHERE
ha40_users.id = Array
LIMIT 1
MySQL error - 1054: Unknown column 'Array' in 'where clause'. The query was:
SELECT
*
FROM
ha40_users
WHERE
ha40_users.id = Array
LIMIT 1
MySQL error - 1054: Unknown column 'Array' in 'where clause'. The query was:
SELECT
*
FROM
ha40_users
WHERE
ha40_users.id = Array
LIMIT 1
.../index.php?display=rescheduled&nts-panel=admin%2Fappointments%2Fcreate%2FconfirmOffline
#10 2010-06-13 16:01:06
Re: Can customer delete/reschedule an appointment?
By the way, clicking on the link below that error message SAYS the appointment was rescheduled, but in fact the appointment I was trying to rescheudle now has no user assigned to it (but the appointment still exists) and the new time slot is empty.
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#11 2010-06-13 17:04:23
Re: Can customer delete/reschedule an appointment?
Hello,
please take my apologize for this flow of new bugs, they appeared after new recurring apps feauture introduction. I'm doing my best to react and fix everything in shortest time.
Thank you for your time and patience.
This reschedule bug is fixed in ver. 4.2.4
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