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#1 2009-02-28 10:25:03
- pbrady
- New member
- Registered: 2009-02-28
- Posts: 1
How do you modify an appointment?
I love the program but have discovered a potentially confusing area. When you use the demo here and login as a 'registered client', creating a new appointment seems to require that you 'confirm' the appointment.
However, I have noticed that setting up multiple appointments over several login sessions creates "orphan appointments" that are not confirmed (listed as pending) and you are unable confirm the appointments.
Maybe this is just a phantom of the demo, but it concerned me and I wanted to point it out just in case it is a bug.
Any thoughts?
-p
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#2 2009-03-02 13:44:59
Re: How do you modify an appointment?
Hello,
yes a customer is required to confirm the appointments before they actually enter the system. It is like a shopping cart, a customer may choose several appointments adding them to the shopping cart, and during this time the appointments are temporarily reserved, then as the customer confirms (checks out), the appointments are entering the system.
Within a (configurable) timeframe a customer should confirm appointments, otherwise the timeslots are released and the appointments are deleted.
So an appointment may be in the following states:
1) Shadow, or temporarily reserved - when a customer browse for the desired time, requests this appoitment, but not yet confirmed. The appointment is temporarily reserved, the timeslot is occupied. This state may remain for 10 minutes for example, if within 10 minutes the customer has not confirmed the appointment, it is deleted and the timeslot is released.
2) When the customer confirmed the appointment, it enters the system. Depending on the settings, it may be either automatically approved, or set as Pending, requiring the staff approval. So what you see as pending in the demo, these appointments should be approved by the staff. In the demo we generated several appointments with various status states to show how the system may look like.
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