Contact

There is no pre or post sale support via phone (why?). All enquiries are instead managed via email or the support forums.

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Why do we not offer telephone support?

There are a number of reasons why we do not provide a phone support option:

1. We deal with customers located in every country in the world and this means that there is often a time zone difference (we are located in Europe) and therfore it may not always be possible to answer your call. Language barriers with clients in certain countries can make phone support difficult while if email is used, computer translators can be used to define the basic context of the issue.
2. No two installations of hitAppoint are ever the same because of the individual webserver configuration. If a customer reports an issue with an error message or requires assistance to modify or configure a particual section in the program code we often have to provide step by step guides including source code examples and line numbers to refer to. Although theoretically possible over the phone, in reality it is much more effectively resolved via email or forums.
3. So that we can need to access customers webservers to resolve technical issues, we require customers to supply FTP details and other information regarding their server. Again, although theoretically possible over the phone, it is more effective if this information is sent via email.